Last updated: 22 July 20261. Who We Are

1. Who We Are

The website NEDVIJIMO.BG is operated by:

PLENTY TRADE LTD
UIC: 208530593
Registered office and management address: 50 Stefan Mladenov Blvd., Entrance A, Floor 8, Apartment 64, Sofia, Bulgaria
Customer office: 3 Han Asparuh Street, Varna, Bulgaria
Email: plentytradeltd@gmail.com
Telephone: +359 892 397 589
VAT registration: The company is not registered for VAT

For the purposes of Regulation (EU) 2016/679, the General Data Protection Regulation (“GDPR”), PLENTY TRADE LTD is the controller of personal data processed through this website and in connection with the services offered under the NEDVIJIMO.BG brand.

2. Scope of This Privacy Policy

This Privacy Policy explains how we collect, use, store and protect personal data when you:

• visit NEDVIJIMO.BG;
• create or use a user account;
• submit an enquiry through the website;
• request a property viewing;
• contact us by telephone, email or another communication channel;
• subscribe to property alerts, newsletters or marketing communications;
• offer a property for sale or rent;
• use our real estate brokerage, rental, property management or other property-related services.

This Privacy Policy applies to website visitors, registered users, buyers, sellers, landlords, tenants, investors, property owners, brokers and other persons who communicate with us.

3. Personal Data We May Collect

Depending on how you use the website and our services, we may collect the following categories of personal data.

3.1. Identification and contact information

• first and last name;
• telephone number;
• email address;
• correspondence address, where necessary;
• preferred method of communication.

3.2. User account information

• account registration details;
• encrypted password and account identifiers;
• account type, such as buyer, seller, landlord, tenant or broker;
• account activity and preferences;
• saved, viewed or requested properties.

We do not have access to users’ passwords in readable form where passwords are stored using appropriate encryption or hashing methods.

3.3. Enquiry and property information

• information submitted through contact forms;
• property preferences and search criteria;
• preferred location, budget and property type;
• information about a property offered for sale or rent;
• property viewing requests;
• messages and correspondence with our team;
• documents, photographs or other information voluntarily provided by you.

3.4. Service and transaction information

Where you become our client or participate in a property transaction, we may process information necessary for:

• providing real estate brokerage services;
• organising and documenting property viewings;
• preparing agreements and related documents;
• verifying property information;
• conducting negotiations;
• communicating with owners, buyers, sellers, landlords, tenants, notaries, lawyers and other parties;
• complying with accounting, tax, regulatory and anti-money-laundering obligations.

Depending on the specific service and applicable legal requirements, this may include identification details, information concerning representation or ownership, contractual information and other documents required for the relevant transaction.

Such information will be processed only where necessary and legally permitted.

3.5. Marketing information

• property alert and newsletter preferences;
• consent to receive marketing communications;
• information regarding the opening of or interaction with our emails, where the relevant service provides such functionality;
• the date, method and content of consent;
• information concerning the withdrawal of consent or unsubscribing.

3.6. Technical and usage information

When you visit the website, we may automatically collect:

• IP address;
• browser and device type;
• operating system;
• date and time of access;
• pages visited;
• referring website or source;
• website activity and technical logs;
• cookie identifiers;
• language settings;
• cookie consent preferences.

Further information is provided in our Cookie Policy.

4. How We Collect Personal Data

We may collect personal data:

• directly from you when you complete a form, create an account or contact us;
• during telephone, email, online or in-person communication;
• when you request a viewing or use our services;
• automatically through cookies, server logs and similar technologies;
• from property owners, brokers, representatives or other parties involved in a transaction, where there is a lawful reason to receive the information;
• from publicly accessible registers and sources, where permitted by law and necessary for the requested service;
• from service providers and business partners where this is necessary and legally permitted.

Please do not provide sensitive or special-category personal data through general website contact forms unless we have specifically requested it and there is a valid legal basis for processing it.

5. Purposes and Legal Grounds for Processing

We process personal data for the following purposes and on the following legal grounds.

5.1. Responding to enquiries

We use your contact details and the content of your message to respond to your enquiry, provide information about properties and arrange communication with an agent.

The legal basis is taking steps at your request before entering into a contract and, where applicable, our legitimate interest in responding to enquiries concerning our services.

5.2. Organising property viewings

We process your contact information, property preferences and viewing request in order to arrange, confirm and manage property viewings.

The legal basis is taking steps at your request before entering into a contract or providing a requested service.

5.3. Providing real estate services

Where you become our client, we process information necessary to provide brokerage, property marketing, rental, property management or other related services.

The legal basis is the performance of a contract or taking steps at your request before entering into a contract.

5.4. Managing user accounts

We process account and profile information to create, maintain, secure and administer user accounts.

The legal basis is the performance of the website service requested by the user and our legitimate interest in maintaining a secure and functional platform.

5.5. Publishing and managing property listings

We process information concerning properties, property owners and authorised representatives for the purpose of creating, publishing, updating and managing property listings.

Depending on the circumstances, the legal basis may be:

• the performance of a contract;
• taking steps before entering into a contract;
• compliance with a legal obligation;
• consent;
• our legitimate interests in providing and promoting our real estate services.

5.6. Sending property alerts and marketing communications

We may send property alerts, newsletters and marketing communications where you have requested them or provided valid consent.

You may withdraw your consent or unsubscribe at any time by:

• using the unsubscribe option in the relevant message; or
• contacting us at plentytradeltd@gmail.com.

Withdrawing consent does not affect the lawfulness of processing carried out before the withdrawal.

5.7. Website security and fraud prevention

We may process technical data, logs and account information to:

• protect the website;
• prevent unauthorised access and misuse;
• investigate security incidents;
• detect fraud or suspicious activity;
• maintain the integrity of our systems.

The legal basis is our legitimate interest in protecting our website, users, business and information systems.

5.8. Compliance with legal obligations

We may process and retain information where necessary to comply with applicable:

• legal obligations;
• accounting and tax requirements;
• anti-money-laundering requirements;
• regulatory requirements;
• obligations imposed by competent public authorities.

The legal basis is compliance with a legal obligation.

5.9. Establishment and protection of legal claims

We may process and retain relevant information where necessary to establish, exercise or defend legal claims.

The legal basis is our legitimate interest in protecting our legal rights and interests.

6. Required and Optional Information

Fields marked as required in our forms are necessary for us to process the relevant request.

Where you do not provide the required information, we may be unable to:

• respond to your enquiry;
• create or administer your account;
• arrange a property viewing;
• provide the requested service;
• prepare or perform a contract;
• meet applicable legal requirements.

Providing information for newsletters and marketing communications is voluntary and is not a condition for using the general services of the website.

7. Cookies and Similar Technologies

The website may use strictly necessary cookies required for:

• website security;
• user account functionality;
• language preferences;
• session management;
• storing cookie preferences;
• basic website operation.

Subject to your consent, the website may also use:

• analytics cookies;
• functionality cookies;
• advertising or marketing cookies;
• third-party tracking technologies.

Non-essential cookies should not be activated before you have provided the relevant consent.

You may accept, reject or manage non-essential cookies through the website’s cookie preference tool. You may also change or withdraw your preferences at a later time.

Further details about the cookies used, their providers, purposes and duration are available in our Cookie Policy.

8. Who May Receive Your Personal Data

Where necessary for the purposes described in this Privacy Policy, personal data may be shared with:

• authorised employees and representatives of PLENTY TRADE LTD;
• real estate agents and brokers working with or on behalf of us;
• website hosting and technical support providers;
• website developers and system administrators;
• email and communication service providers;
• customer relationship management and property management service providers;
• website analytics and cookie management providers, subject to your preferences;
• accountants, auditors, lawyers, notaries and other professional advisers;
• property owners, buyers, sellers, landlords, tenants or their authorised representatives where necessary for a requested service or transaction;
• banks, payment service providers or insurers, where relevant;
• courts, regulators, law-enforcement authorities and other public bodies where required by law.

Service providers that process personal data on our behalf are required to process the data only for the agreed purposes and to apply appropriate confidentiality and security measures.

We do not sell personal data to third parties.

9. International Data Transfers

Some technical, analytics, hosting or communication service providers may process information outside Bulgaria or outside the European Economic Area.

Where personal data is transferred outside the European Economic Area, we will use an appropriate lawful transfer mechanism where required, such as:

• a European Commission adequacy decision;
• standard contractual clauses approved by the European Commission;
• another lawful safeguard recognised under the GDPR.

Further information about applicable safeguards may be requested by contacting us.

10. Data Retention

We retain personal data only for as long as necessary for the purposes for which it was collected.

The applicable retention period is determined according to:

• the duration of our relationship with you;
• whether your user account remains active;
• the nature of the enquiry or requested service;
• applicable accounting, tax, regulatory and anti-money-laundering requirements;
• applicable statutory limitation periods;
• the need to prevent fraud or investigate security incidents;
• the need to establish, exercise or defend legal claims.

General enquiries that do not result in a contractual relationship will be deleted or anonymised when they are no longer reasonably necessary.

User account data will generally be retained while the account remains active and for a limited period after closure where necessary for security, dispute resolution or legal compliance.

Marketing information will be retained until:

• consent is withdrawn;
• the user unsubscribes;
• the marketing service is discontinued; or
• the information is no longer necessary for the relevant marketing purpose.

Contractual, accounting and transaction-related information may be retained for the periods required by applicable Bulgarian law.

Cookie and technical data retention periods are described in the Cookie Policy or cookie preference tool.

11. Your Rights

Subject to the conditions provided by applicable law, you have the right to:

• obtain information about whether we process your personal data;
• obtain access to your personal data;
• request the correction of inaccurate or incomplete data;
• request the deletion of your personal data;
• request the restriction of processing;
• object to processing based on legitimate interests;
• object at any time to the use of your personal data for direct marketing;
• request data portability, where applicable;
• withdraw consent at any time where processing is based on consent;
• lodge a complaint with the Bulgarian Commission for Personal Data Protection;
• seek judicial protection where you consider that your rights have been violated.

Some rights may be limited where we are legally required to retain information or where the information is necessary for the establishment, exercise or defence of legal claims.

The Bulgarian supervisory authority is the Commission for Personal Data Protection. Individuals have the right to lodge a complaint concerning an alleged violation of their data-protection rights. 

To exercise your rights, contact us at:

plentytradeltd@gmail.com

We may request reasonable information to verify your identity before responding to your request.

12. Automated Decision-Making

We do not use solely automated decision-making that produces legal effects or similarly significant effects concerning website users.

Property search filters, recommendations and sorting functions do not constitute a final decision concerning a user or a property transaction.

13. Information Security

We apply appropriate technical and organisational measures designed to protect personal data against:

• unauthorised access;
• unlawful processing;
• accidental loss;
• alteration;
• disclosure;
• destruction.

Access to personal data is limited to persons who require it for their work or for the provision of the requested service.

However, no method of electronic transmission or storage can guarantee absolute security.

14. External Links and Third-Party Services

The website may contain links to third-party websites or may include services provided by third parties.

We are not responsible for the privacy practices or content of third-party websites. Users should review the privacy policies of the relevant third parties before providing personal data to them.

15. Children

The website and our real estate services are not intended for persons under the age of 18.

We do not knowingly collect personal data from children through the website. If we become aware that such information has been submitted without an appropriate legal basis, we will take reasonable steps to delete it.

16. Changes to This Privacy Policy

We may update this Privacy Policy where necessary to reflect:

• changes to the website or our services;
• changes to the way personal data is processed;
• changes to the service providers used;
• changes to applicable legal requirements.

The current version and the date of the latest update will be published on this page.

17. Contact Us

For questions concerning this Privacy Policy, the processing of personal data or the exercise of your rights, please contact:

PLENTY TRADE LTD
UIC: 208530593
Registered office and management address: 50 Stefan Mladenov Blvd., Entrance A, Floor 8, Apartment 64, Sofia, Bulgaria
Customer office: 3 Han Asparuh Street, Varna, Bulgaria
Email: plentytradeltd@gmail.com
Telephone: +359 892 397 589